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How Does Your Company Enable Neurodivergent Customers and Employees?

Karen Ledford • Aug 24, 2023

Neurodiversity is the idea that all brains are different, and that this diversity is a strength. There are many benefits to creating a more inclusive workplace for neurodivergent individuals, such as increased creativity and innovation.


Here are some ways that organizations can enable neurodivergent customers and employees, with examples from real businesses:


Offer flexible work arrangements: This can allow neurodivergent individuals to work in a way that best suits their needs. For example, SAP's Autism at Work program offers flexible work arrangements to neurodivergent employees, such as the ability to work from home or have staggered hours. SAP also has a quiet room in its offices for neurodivergent employees to focus and work without distractions.


Create quiet spaces: This can provide a place for neurodivergent individuals to focus and work without distractions. Walmart's Back-to-School sensory-friendly shopping hours allow neurodivergent customers to shop in a more comfortable environment.


Offer accommodations for communication: This could include providing written instructions, allowing the use of assistive technology, or giving extra time to complete tasks. SAP's Autism at Work program also offers training and resources to help neurodivergent employees succeed in the workplace. Programs include training on how to communicate effectively with neurodivergent individuals.


Be patient and understanding: Neurodivergent individuals may need more time to process information or complete tasks. Be patient and understanding, and avoid making assumptions about their abilities.


Educate employees about neurodiversity: This will help to create a more understanding and supportive environment for neurodivergent individuals. Training for managers and employees on neurodiversity helps dispel myths and misconceptions and teaches employees how to best support neurodivergent colleagues.


Create a culture of belonging: This means creating a workplace where everyone feels welcome, respected, and valued, regardless of their neurodiversity.


The 2023 Neurodiversity Summit: Wired for Success will explore neurodiversity and provide practical advice on how to create more inclusive workplaces. Join us on October 19-20 to learn more.


Register for the virtual summit today!

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Disclaimer: Content on this blog is authored by multiple sources. While we do make every attempt to proofread and fact-check, unless authored our staff, the views expressed do not necessarily reflect those of The Society for Diversity and the Institute for Diversity Certification.

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